Zendesk
Customer Support
★4.3
Founded 2007
Leading customer service platform that helps businesses provide better support experiences across all channels.
○Overview
Zendesk is a complete customer service solution that helps businesses provide seamless support experiences. It offers ticketing, knowledge base, live chat, and customer engagement tools to help teams deliver exceptional customer service at scale.
⚡Key Features
✓Advanced ticket management system
✓Multi-channel support (email, chat, phone)
✓Self-service knowledge base
✓Analytics and reporting dashboard
✓Workflow automation and macros
✓AI-powered tools
💰Pricing Plans
Suite Team
$55per agent/month
Email & social ticketing, knowledge base
- Ticketing system
- Email, chat, voice, social messaging
- Help center
- Generative search
- AI agents
- 1,000+ apps & integrations
Popular
Suite Growth
$89per agent/month
Enhanced self service and automation capabilities
- Everything in Suite Team
- Multiple ticket forms
- Light Agents
- Service level agreements (SLA)
- Customer satisfaction ratings
- Multilingual support
Suite Professional
$115per agent/month
Advanced features for enterprise teams
- Everything in Suite Growth
- Custom user roles
- Advanced analytics
- Time tracking
- Custom fields
- Sandbox environment
🚀Startup Features
Free Plan
Free Trial
Startup Package
Low Entry Pricing
Customers
Shopify
SquarespaceStartup Friendly
✓Free Trial Available
Free trial for Suite plans
✓Startup Package
6 months free for qualifying startups
Zendesk Alternatives
Help Desk
Ticketing
Customer Service