Freshdesk
Customer Support
★4.2
Founded 2010
Cloud-based customer support software that helps teams resolve customer issues efficiently with ticketing, knowledge base, and multi-channel support.
○Overview
Freshdesk is a cloud-based customer support software that helps businesses provide exceptional customer service. It offers a comprehensive help desk solution with ticketing, knowledge base, and multi-channel support capabilities.
⚡Key Features
✓Ticket Management
✓Multi-channel support
✓Automation workflows
✓Knowledge base
✓Reporting and analytics
✓Mobile application
💰Pricing Plans
Free
$0per month
For small teams getting started
- Up to 2 agents
- Email support
- Basic ticketing
- Knowledge base
- Community forums
Popular
Growth
$15per agent/month
For growing teams
- Unlimited agents
- Phone support
- Automation
- Reports & analytics
- Mobile app
- Social media integration
Pro
$49per agent/month
For advanced teams
- Everything in Growth
- Time tracking
- Custom apps
- Advanced reports
- Audit logs
- IP whitelisting
🚀Startup Features
Free Plan
Free Trial
Startup Package
Low Entry Pricing
Customers
Startup Friendly
✓Free Plan Available
Free Sprout plan for small teams
✓Free Trial Available
Try all features with free trial
✓Low Entry Pricing
Growth plan starts at $15/agent
Freshdesk Alternatives
Help Desk
Cloud
Multi-channel