Help Scout
Customer Support
★4.3
Founded 2011
Customer service platform focused on providing personalized, human-centered support experiences.
○Overview
Help Scout is a customer service platform that focuses on simplicity and human connection. It provides tools for email-based support, live chat, and knowledge base management, helping teams deliver personalized customer experiences at scale.
⚡Key Features
✓Shared Inbox
✓Knowledge Base
✓Live Chat
✓Customer Management
✓Reporting and Analytics
✓Mobile Application
💰Pricing Plans
Popular
Standard
$20per user/month
Everything you need to provide great customer service
- Shared inbox
- Knowledge base
- Live chat
- Customer management
- Basic reporting
- Mobile apps
Plus
$40per user/month
Advanced features for growing teams
- Everything in Standard
- Advanced automation
- Custom fields
- Advanced reporting
- API access
- Custom integrations
Pro
$65per user/month
For teams that need advanced workflows
- Everything in Plus
- Workflows
- Phone support
- Advanced permissions
- Company insights
- Multiple brands
🚀Startup Features
Free Plan
Free Trial
Startup Package
Low Entry Pricing
Customers
Startup Friendly
✓Free Plan Available
Free up to 50 contacts
✓Free Trial Available
Try all features with free trial
✓Startup Package
6 months free for qualifying startups
✓Low Entry Pricing
Standard plan starts at $20/user
Help Scout Alternatives
Help Desk
Email
Knowledge Base